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Frequently Asked Questions
****SPECIAL DELIVERY INQUIRIES****
For any special requests or delivery needs please contact us at (866) 293-5996. We will make every effort to fill your special gift requirements.
STANDARD FAQs
Where are you located?
You can find us in our Nation's Capitol at the following address:
ClassWatch™
920 U St., NW
Washington D.C.
Phone: (866) 293-5996
What are your hours of operation?
M-F 8:00AM thru 5:00PM EST
PRODUCT FAQs
How long will it take to receive my ClassWatch?
It typically takes about 3 - 4 weeks to receive your personalized ClassWatch. The personalization takes a few weeks because it is a very detailed process. Essentially, every ClassWatch is made by hand. Your ClassWatch is truly one-of-a-kind. We're the only company in the world to provide this type of timepiece customization with the manufacturer's approval. Each color, of each personalization, can take up to a full day. Once your watch is completely customized it is then tested per the manufacturer's requirements. The testing typically takes 3 to 5 days. Once the testing is complete, in order to meet our Watch-Over-Warranty or WOW Guarantee, it is then packaged and shipped to your address. Upon shipment you will receive an email with a tracking number. While it takes 3 - 4 weeks to receive, the enjoyment and pride is certain to last forever.
Note: If you have a specific delivery date requirement please call us at (866) 293-5996 or contact us here. We do have the ability to rush orders and will do everything we can to help you meet a special event or date.
What makes a Class Watch so unique?
Simply stated Class Watch is the only place in the world where you can personalize your very own timepiece in our patent pending ClassWatch Configurator™ and still maintain the watch manufacturer warranty. We have partnered with some of the top watch brands in the world to empower students, graduates, alumni, and fan loyalists to design and build their very own luxury timepiece. With over 250 unique, stylish timepieces ranging in price from $150 to $3000+, Class Watch allows you to personalize a warranty covered timepiece by imprinting the dial with the school insignia, degree, initials, and/or year. Additionally, the location, size, and color of each option can be personally configured through our placement selector to reflect your specific tastes and preferences.
ClassWatch also accepts special order requests for high schools, anniversaries, corporations, or any special occasion. If you are interested in giving someone a unique, fun, personalized timepiece just give us a call at (866) 293-5996 or contact us by submitting a request here.
Back to topPRICING FAQs
Do you offer wholesale pricing?
If you are considering a large order purchase, please contact the ClassWatch™ design team at (866) 293-5996 or by submitting your request here to inquire about special pricing.
Is there sales tax? If so what percent and for whom?
If you live in the state of Virginia or in the District of Columbia you are charged the appropriate sales tax. Sorry but we have what the government calls "nexus" in both those places so we gotta do it.
SHIPPING FAQs
How long does it take to receive an order?
Typically you will receive your personalized Class Watch in 3 to 4 weeks depending on the complexity of the timepiece you designed. However, in special cases our production team has pulled off some miraculous turnaround times for those customers in a pinch. If you have a unique situation requiring a faster delivery time contact us here and we'll see if we can meet your needs. Rest assured we'll do whatever we can to make it happen.
What are the shipping costs?
Class Watch charges a standard shipping rate of $24.95 on all orders. The rate includes the packaging, handling and delivery of your personalized Class Watch right to your doorstep. We also offer UPS 2nd Day Air shipping for $34.95 in the event that you are really pressed for time and gotta have it now.
Which carriers are available to ship my order?
We ship all Class Watch orders via UPS ground or 2nd Day Air depending on your preferred shipping method.
What is the status of my order?
You can track your order status by using your UPS tracking # at www.ups.com.
RETURNS FAQs
What is the return policy?
As part of our Watch-Over-Warranty or WOW Guarantee every Class Watch comes with a 100% satisfaction guarantee. In the rare event there is a problem with your Class Watch we guarantee to fix it or refund your purchase.
Cancellations
You may cancel or change your order within 5 business days from the date of order placement, without charge by calling us at (866) 293-5996 or by contacting us here.
How and where do you send a return?
Send returns to the following address:
ClassWatch™
920 U St. NW
Washington, D.C. 20001
Attn: Returns
We recommend that you send your return via insured parcel for your protection. We apologize, but return shipping fees are not refundable. Please be sure to include your name, address, phone number and Design ID with your return package.
Back to topFAQ - "The Most Frequently Asked"
Is my ClassWatch™ covered by a warranty?
Buy with 100% Confidence. As part of our on-going commitment to the highest standards of customer service every Class Watch comes with our Watch-Over-Warranty Guarantee. What does this mean to you? It means you can sit back, relax, and buy with 100% confidence because every Class Watch comes with the watch manufacturer warranty AND a 100% customer satisfaction guarantee.
As an authorized reseller for all our watch manufacturer brands, every Class Watch purchase comes with the watch manufacturer warranty. Class Watch is the ONLY place in the world where you can personalize the name brands we offer AND maintain the original watch manufacturer warranty. Every Class Watch comes with a manufacturer warranty card and can be serviced at any authorized brand service center.
Class Watch doesn’t stop there. On top of the watch manufacturer warranty we provide an additional ninety day 100% customer satisfaction guarantee on every Class Watch purchase. Why do we do this? Because as a family-owned business we consider every new customer a part of the Class Watch family and that’s how family should be treated. We are fully committed to making sure every customer loves their Class Watch. In fact, if you have any questions contact us or call us at (866) 293-5996 and one of the Class Watch family founders will call you directly. That’s how much we care. Happy shopping and we look forward to welcoming you into the Class Watch family.
How do I purchase a gift card?
To purchase a gift card just contact a Class Watch representative here or call us at (866) 293-5996 and we'll take your information and get the card to you as quickly as you need it. We understand the importance of getting the right gift at the right time and appreciate you thinking about Class Watch to celebrate that special moment.
Can I use my gift card for purchases?
Absolutely. Just take the gift card number included on your certificate or card and enter it into the promo code field upon checkout. The amount of your gift card will be deducted from your total amount. It's that easy to redeem so start designing your Class Watch now.
ClassWatch™ Brand Questions
I do not see the brand that I am looking for. Can you help me find it?
ClassWatch™ partners with a number of prestigious watch manufacturers and in most cases can accommodate your request for a specific brand even if it's not our our website. If you have a request about a specific brands contact us here or give us a call at (866) 293-5996 and we'll look into it for you.
Do you offer special orders?
ClassWatch accepts special order requests for high schools, anniversaries, corporations, or any special occasion. If you are interested in giving someone a unique, fun, personalized timepiece just give us a call at (866) 293-5996 or contact us by submitting a request here. If you can conceive it, we can craft it.
